A little help. More space to create.

Contact us

For app support, purchase access or a privacy request, email us with “AR Universe” in the subject. Include your iPhone model, iOS version, app version and a short description of what happened.

You can copy or share these version details from Settings → Help & support in the app. This report does not automatically attach photos, videos or room maps. Only send information you want us to see; we never need your Apple Account password or payment card number.

The sky disappeared or will not stay in place

Use the rear camera for ceiling skies. Move your iPhone slowly in a well-lit room so AR tracking can settle, then look up. Very dark rooms, blank walls and covering the camera can interrupt tracking.

If tracking does not recover, stop recording and reopen the scene. Save a custom universe before closing it. Selfie mode is available in planet scenes on supported iPhones; ceiling skies use the rear camera.

Recording, sound and saving

Check camera and Photos permissions in iPhone Settings → Apps → AR Universe. Saving to Photos needs permission to add new items. Check that your iPhone has available storage.

If the device becomes hot, let it cool before recording again. Thermal protection may pause recording. Video detail depends on the source recording and available screen pixels; it is not native 4K camera capture.

Optional app music and weather sounds are generated on the device. The microphone is not recorded. Check the in-app sound setting; live playback also follows the iPhone silent switch.

Restore Pro access

Use the same Apple Account that made the purchase, open the Pro screen and choose Restore purchases. An internet connection is needed to check purchases with Apple.

Pro is offered as an optional yearly subscription when available in your App Store region. Eligible previous monthly subscriptions and lifetime purchases retain their access. If Apple shows an active purchase but Pro is still locked after restoring, contact us with the app version and any error message.

Cancel a subscription or request a refund

On iPhone, open Settings → your name → Subscriptions → AR Universe to manage or cancel renewal. Deleting the app does not cancel a subscription. The Apple subscription screen shows your current renewal or expiration date.

For an Apple-billed purchase, request a refund through Apple. Eligibility is determined by Apple and applicable consumer law; emailing app support does not itself cancel or refund a subscription.

Remove your saved content

Delete saved universes from My Collection. Removing the app removes its local app data; restoring an iOS backup may restore that data. Manage exported photos and videos separately in Photos and in any apps where you shared a copy.